Refund policy
Jewel Store
Email: jewelstore479@gmail.com
At Jewel Store, customer satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
We accept returns under the following conditions:
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The return request must be made within 7 days of delivery.
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The item must be unused, unworn, and in original condition.
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The product must be returned with original packaging, tags, invoice, and any certificates (if applicable).
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Items damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
2. Non-Returnable Items
The following items are not eligible for return:
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Customized or personalized jewelry
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Items purchased during clearance or special sale
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Gift cards (if applicable)
3. Damaged or Wrong Item
If you receive a damaged, defective, or wrong item:
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Contact us within 48 hours of delivery.
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Share clear photos and order details at jewelstore479@gmail.com.
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After verification, we will arrange a replacement or refund.
4. Refund Process
Once we receive and inspect the returned item:
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You will be notified about the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within 5–10 business days.
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Shipping charges (if any) are non-refundable unless the return is due to our error.
5. Return Shipping
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
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We recommend using a trackable shipping service.
6. Order Cancellation
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Orders can be cancelled within 24 hours of placing the order.
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Once shipped, orders cannot be cancelled.
7. Contact Us
For return or refund queries, contact:
Jewel Store
Email: jewelstore479@gmail.com